Time, Stress and Assertiveness Skills

Course Overview

Stress is common in the workplace these days, and there are many reasons it can occur. Most frequently it is caused by having to deal with increased workloads, ever-tightening deadlines and having to resolve difficult situations involving working relationships.

This course is designed to help participants use two action- based approaches to stress management – time and priority management, and assertiveness skills.

By the end of this Stress, Time and Assertiveness Management course you will be able to:

* Understand what stress is and why it happens
* Develop awareness of the stress warning signals and symptoms in yourself and others
* Discover the best ways of prioritising your activities to become more productive
* Identify ways to combat 'time thieves' in your working life
* Recognise assertive, non-assertive and aggressive behaviour and the effect of each type of behaviour on you and others
* Understand 6 types of assertion and when to use them
* Develop a strategy for handling unproductive feelings in order to reduce stress and behave more confidently in difficult situations
* Understand the steps in applying time management and assertiveness techniques to your own situation

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560