Interview Skills
Effective interviewing is key to an organisation's success. Whether it be conducting an informal review, an appraisal or recruitment interview it is important to get it right. This two day course will provide the opportunity for delegates to practice the skills of researching, preparing and conducting effective interviews.
Duration: 1 Day
| Delivery: |
|
| Regions: |
|
| Category: |
Further Details
Course Overview
What is an interview
* Planning and preparing
* Listening and observing
* Questioning and probing
* Assessment and decision making
Selection Interview
* Selecting and implementing a process
* Assessing curriculum vitae
* Arranging interviews
* Interview Strategy
* Evaluating candidates
* Great all purpose interview questions
* Controlling an interview
* Using tests
* Analysing an interview
* Making a shortlist
* Second interviews
* Making an offer
* Unsuccessful applicants
Communication
* Establishing rapport
* Gestures and facial expressions
* Posture and movement
* Proxemics
* Eye contact
* Active questioning and listening skills
* Reading body language
Appraisal Interview
* The value of performance appraisals
* Appraisal forms
* Preparing for an appraisal interview
* Interview structure
* Following up the appraisal interview
Disciplinary Interview
* Preparation
* Procedure
* Action
Counselling Interview
* Whose problem is it anyway
* The first stage of the interview
* Establishing trust
* Identifying the problem
* Follow up
Grievance Interview
* Preparation
* Clarification
* Reaching a solution
* Recording events
Course Summary
If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
