Assertive Working Relationships
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The aim of this course is to increase personal effectiveness in a variety of situations. The programme covers a wide range of strategies and techniques to improve influencing and communication skills as well as focusing on the importance of an assertive behavioural style
Duration: 1 Day
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Further Details
Course Overview
Defining Assertiveness
* How assertive are you?
* Situations to be more assertive
Different Behavioural Styles
* Aggressive
* Submissive
* Assertive
* Pay offs and price of different behaviours
* Personal rights
Why we behave the way we do
* Behaviour vs. Personality
Defining what you want to achieve
* Setting SMART objectives and goals
Assertiveness Techniques
* Broken record
* Refusing and making requests
* Dealing with criticism and negative feedback
* Negative and positive enquiry
* Negative and positive assertion
* Fogging
Influencing Styles and Strategies
* 15 ways to positively influence the outcome of a situation
Influencing Strategies Model
* Push behaviours
* Pull behaviours
* Moving away behaviours
Communicating Assertively
* Barriers to communication
* Questioning skills
* Active listening techniques
* Non-verbal communication
* Positive words and phrases
* Getting the right message across
Managing Difficult Situations - Practical exercises
* Resolving current challenges
* Implementing new skills and techniques
Personal Action Plan
If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
