Introduction to Management
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Managing staff effectively is one of the most rewarding aspects of a manager's role. Business, individual and team success comes from good management. This course addresses the fundamental aspects of people management, giving delegates a sound basis and methods for applying proven management practice.
Duration: 2 Day
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Further Details
Course Overview
Course Topics
What makes a great manager?
Leadership Styles
An introduction to leadership styles
Effective ommunication for Managers
What, Why, Who, When and How
Managing meetings
Building rapport
Visual, auditory and kinaesthetic communication
Non-verbal communication
Questioning and listening techniques
Assertive, aggressive and submissive behaviour
Team Building
What makes an effective team
Team structures and types
Strategies to strengthen teams
Motivation
Motivational theories
Basic and higher needs
Relating to goals and needs to motivators
Demotivation
Developing skills required to motivate effectively
Delegation
What do you delegate
To whom should you delegate
Delegating for best results
Time Management
Time - the most important resource
The importance of personal goals
Planning time
Time stealers
Decision Making
The decision making process
Styles of decision making
Managing Disruptive Behaviour
Behaviour vs. personality
Why do people behave the way they do
Preventing and eliminating disruptive behaviour
Course Summary
If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
