Level 3 Delivery of Conflict Management (3886) - £350+VAT - Birmingham and West Midlands

Unit 1: Principles and Practices of Conflict Management and Training
This is a project-based unit. It will examine the principles and practices of conflict management and training and how they are implemented across the security and public service sectors.
Learners without prior knowledge will gain an understanding of principles and practices of effective conflict management. Learners who already have experience in the area will have the
opportunity to confirm or update their knowledge.
Learners will be required to produce a project file showing how the principles and practices of conflict management and training are implemented in their workplace. Learners should use the
information in the unit content together with the assessment criteria to produce the project file.
Learners who are not in a workplace where conflict management is implemented should aim to
gain experience in a company that does, asking permission to base their project on this company beforehand.

Unit 2: Scenario-based Learning and Training in Conflict Management
This unit must be completed and the project submitted for assessment before Unit 2: Scenariobased
Learning and Training in Conflict Management. The information gathered by the learner
will be used to produce their own scenarios for assessment in Unit 2: Scenario-based Learning
and Training in Conflict Management.
This unit presents opportunities to demonstrate key skills in communication, information and
communication technology, improving own learning and performance, problem solving and
working with others.

This is a practical unit. Learners will use all the information they have collected during the
compilation of their project files for
Unit 1: Principles and Practices of Conflict Management
and Training to put together their scenarios for their assessment in this unit.
The use of scenarios in conflict management training is a vital part of the training and learning
process. However there are many difficulties and problems that can occur if the scenarios are
not carefully designed and implemented in the correct manner.
Learners will be taught how to compile scenarios, how to facilitate them and how they should
be reviewed and evaluated. Learners will learn about the benefits of honest self-evaluation and
self-appraisal and debriefing sessions for their trainees.
This unit presents opportunities to demonstrate key skills in communication, information and
communication technology, improving own learning and performance, problem solving and
working with others.
Learning outcomes
On completion of this unit a learner should:
1 Be able to facilitate and deliver scenario-based learning and training in conflict management
2 Be able to complete a self-assessment, group and personal debrief.


You will need to a minimum of PTLLS to attend this course

For course dates, prices an dto book please see our website at http://www.ccompanytrainingservices.co.uk/coursediary.php