INFLUENCING, PERSUADING AND NEGOTIATION SKILLS

COURSE OBJECTIVES

Understand the principles that support effective and persuasive communication.
Communicate in a more persuasive manner both with colleagues and individuals from outside your organisation.
Handle difficult situations.
Develop more effective and creative working relationships.
Explain complicated ideas in a manner that aids understanding and increases the likelihood of success.
Communicate with increased confidence at meetings.
Become a more active listener.
Apply the fundamental principles of negotiation strategy to your day-to-day communication.
Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
Identify your own preferred influencing style and use it to encourage others to change their behaviour willingly.

COURSE DESIGNED FOR

This course is designed for individuals who would benefit from an enhanced ability to persuade and influence in the workplace.


COURSE DURATION

One Day

MAXIMUM NUMBER OF DELEGATES

Eight

IN HOUSE DELIVERY OPTION

Yes

COURSE CONTENT

Effective Communication Skills ~

Defining communication and the communication process
Your personal communication style - self-analysis/skills audit

Interpersonal Communication ~

Non-verbal communication and body language - using it to strengthen your position
Using your voice to advantage - tone, pace and style
Personal presentation - creating the right impression
Identifying and overcoming barriers to effective communication

Positive and Assertive Communication ~

Saying 'yes' when you know you should be saying 'no'
Expressing your ideas in a direct and effective manner
Contributing at meetings and gaining co-operation from others
Using assertive and positive language

Persuasive and Influential Communication ~

Expressing your views, ideas and requests with confidence
Persuasive communication - gaining the agreement of others
Ensuring your communication is clear, concise and easily understood
Understanding and developing a more active and effective listening process
Enhancing your questioning skills

Difficult Situations - Communicating with Confidence ~

Creating a positive impression when dealing with senior colleagues
Communicating difficult or sensitive messages
Gaining co-operation from others and minimising conflict

An Introduction to Negotiation ~

The negotiation process - basic negotiating techniques
Defining your personal style of negotiating
Pre-negotiation - preparation and planning
Setting your objectives and deciding your own limits of compromise
Analysing the other side's position
Concluding the negotiation in a positive and productive manner - gaining a 'win-win' situation

Personal Development ~

Prepare a personal action plan to support your return to the workplace