Effective Customer Handling
Effective Customer Handling will help call centre staff to deal with customers more efficiently, and explain how to create customer loyalty by providing a quality service.
Further Details
Learning Outcomes:
*Recognise that the way you deal with customers has a direct effect on the image of the company
*Use active listening techniques to make customers feel valued
*Create customer loyalty by providing a quality service
*Deal with difficult customers and customer complaints
Guide Price: POA
| Delivery: | Online |
| Category: | Call Centre |
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