Effective Customer Handling
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Effective Customer Handling will help call centre staff to deal with customers more efficiently, and explain how to create customer loyalty by providing a quality service.
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Further Details
Learning Outcomes:
*Recognise that the way you deal with customers has a direct effect on the image of the company
*Use active listening techniques to make customers feel valued
*Create customer loyalty by providing a quality service
*Deal with difficult customers and customer complaints
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
