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Call Centre Management (1 day)

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Training course summary

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Managing a call centre effectively is as much of an art as it is a skill. This foundation course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity. We look at how to keep your team motivated, well trained and able to contributing towards the success of the overall operation. We review the effective running this key department within a customer focused environment while both providing quality service and increasing revenue.

Regions:
  • All Areas
Delivery:
  • In House
Category:
Difficulty:
  • Introductory

Further Details

At the end of this sessions delegates will be able demonstrate a butter understanding of how to; • Plan an effective use of resources within a call centre • Use busy times and quiet times to achieve best performance • Develop and motivate a call centre team • React to and plan for operational bottlenecks • Give meaningful feedback to call-centre agents and set achievable goals and targets • Provide effective support and develop the management skills of Team Leaders, Lead Agents and Supervisors

Guide price

private courses from £825 + vat

 

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