Assertive Communication Skills
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Assertive communication is effective communication. Assertive people feel in control and achieve win-win results in their dealings with others. They are able to make their point persuasively and confidently whilst respecting the views of others. Assertive people in a team or organisation build co-operation and develop their own and others potential to the maximum.
This course is suitable for any individual wishing to develop their personal effectiveness, assertiveness and confidence in order to enhance working relationships and manage difficult situations
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Further Details
LEARNING OUTCOMES
Recognise the link between assertiveness,
confidence and self-esteem
Deal more effectively with conflict and anger
Understand how to make, refuse and accept
requests more appropriately
Develop techniques for handling negotiations
more confidently
Give and receive feedback more effectively
Write a personal action plan for developing
your skills in the future
CORE TOPICS
What is assertive behaviour and how it differs from other styles
Different types of assertion and when and where to use them
How to communicate assertively
Dealing with our feelings and our inner voices
Giving and receiving feedback
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
