One Shot at Excellence
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Developed by Ronald C Hughes over a 25 year period this is the essential Contact Centre training course for every company that is currently or planning a distance channel to communicate with their clients. The objective is to win and retain more clients based on the one shot at excellence course.
The course objectives are to reduce customer aggression and employee churn by introducing the concepts of congruence and rapport. this course covers the basics.
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Further Details
Attitude
Voice
Words
structures
This Training Course is taught in classrooms in the following locations:
Belfast
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
