Telephone Sales

Selling by telephone is arguably more difficult than face to face selling. This telephone sales training course covers all key aspects of telephone selling from cold calling to appointment making, objection handling and closing the sale.

This telephone sales training is a course for those who have to react positively and be able to persuade pleasantly. To master the art of selling by telephone requires an understanding about why and how people make decisions to buy. To positively influence others, one must know about effective sales techniques and make sure that high pressure tactics are not used. A good telephone manner is obvious but there is a lot more to it than just remembering to smile.

Description of Course

This telephone sales training course starts by looking at the challenges of selling using the telephone. Each step of the sales process is then covered from planning calls, the first contact, the introduction and what to say through to establishing needs, making your sales case, objection handling and closing. There are practical exercises at each key stage to provide delegates with the opportunity to develop their skills with individual review and support from the tutor.

Delivery:	Classroom
Regions:	South East England London
Category:	B To B Telemarketing