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Further Details

In this course, you’ll study six units – you’ll work through five mandatory units and then choose one of the four optional units. Here’s a taste of what you’ll find out: Unit one - Communication skills It’s not just what you say – but how you say it. This unit will help you to develop effective oral and written communication skills and you’ll explore the importance of good communication in the workplace. Unit two - Personal effectiveness Examine your own performance in the workplace, assess how well you manage your role and discover how to apply your personal skills to your role at work. Unit three - Great teamwork skills It’s all about teamwork! In this unit, you’ll find out about the importance of teamwork in the workplace and discover how you can deal with team problems and resolve conflicts. Unit four - Effective behavioural skills How you behave in the workplace will get you noticed – so make sure it’s for all the right reasons! You’ll learn about appropriate behaviour in the workplace, explore the importance of effective behaviour and find out how to support equality at work. Unit five - Care in the workplace Get the lowdown on how to keep yourself and others safe in the workplace. In this unit, you’ll evaluate how safe your workplace is and get to grips with relevant organisational guidelines, procedures and legislation. You choose to study one of the following four optional units: Unit six (optional) - Achieve that job! It’s time to think about your next step. This unit will help you to plan and review your career, research the job market, complete applications and undertake successful interviews. Unit seven (optional) - Products and services What exactly is it that your company does? This knowledge is the key to your success – so make sure you’ve got it! As you work through this unit, you will explore your organisation’s products and services as well as learning how to respond effectively to customer enquiries. Unit eight (optional) - IT for winners Learn how to use your computer with confidence. This unit will help you to understand the use of IT in your organisation. You’ll find out how to create documents and how to use different packages to access, store, save and print information. Unit nine (optional) - Achieving quality Get it right first time! This unit will help you to understand the importance of quality procedures in your organisation; you’ll also learn how to identify problems in the system.

Guide price

FREE