Performance Management & Appraisals

Performance management is an opportunity for managers and team leaders to develop their direct reports by helping them understand their roles within the company, formally assessing the quantity and quality of their work against agreed objectives and be a forum for coaching conversations and constructive feedback. The reality however, for many organisations, managers and direct reports alike, is that the experience is not the positive one it could be. There are many reasons why appraisals and performance management meetings are so difficult to get right. Often, these meetings focus on the process rather than the person, becoming a 'tick-box' exercise with little developmental value. Objectives may be too vague, too subjective or not be directly relevant to the role. Objectives may be numerically based with no consideration of 'how' the objective was achieved, e.g. the objective was achieved but caused problems elsewhere in the organisation. Managers often avoid awkward or challenging day-to-day conversations, leading to unpleasant surprises during reviews, creating an atmosphere of anxiety, unfairness and resentment.
This course, whilst providing a process, focuses on enabling individuals to practice day-to-day performance management that builds direct reports capabilities, motivation, trust and confidence, provides a framework for constructive feedback and offers support whilst encouraging ownership and personal responsibility.

Delivery:	Classroom
Regions:	The West Midlands Wales South West England
Category:	Management Training