Assertiveness & Confidence Building Training
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Delegates attending this Assertiveness & Confidence Building training course will be able to:
* Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.
* Recognise the link between assertiveness, confidence and self-esteem.
* Deal with criticism, confrontation, anger, and negativity effectively and positively.
* Handle difficult situations and people confidently and assertively.
* Develop techniques for better working relationships using assertiveness.
* Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
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Further Details
Assertiveness & Confidence Building Training Course Content:
Understanding Different Styles of Behaviour
Recognising Your Own Style and Behaviours
Why do People Behave the Way They Do?
Handling Difficult Situations, Problems and
Conflicts
Assertive, Persuasive and Positive
Communication
Assertive Techniques
Your Ongoing Assertiveness Development
This Training Course is taught in classrooms in the following locations:
Brighton
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
