Further Details
By the end of this course you will be able to:
•Recognise the link between assertiveness, confidence and self-esteem.
•Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.
•Handle difficult situations and people confidently and assertively.
•Deal with criticism, confrontation, anger, and negativity effectively and positively.
•Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
•Develop techniques for better working relationships using assertiveness.
Guide price
£470 + vat |
