Dealing with Difficult People (1 Day Course)

Dealing With Difficult People

The chances are that whatever goes on in your professional or personal life, sooner or later you will come across difficult people.

If you work closely with, or come across, people who display difficult behaviour on a regular basis (perhaps in a customer services role), you will already be aware of the adverse impact these interactions can have on your confidence, performance and happiness.

We’ll provide you with a range of skills, techniques and strategies to deal with difficult behaviour in a variety of contexts. You’ll learn how to quickly and effectively establish rapport, use powerful non-verbal body language – and more – in order learn how to handle bullies and a range of aggressive and other difficult personalities.

By the end of this one-day course, you be able to respond confidently and assertively, provide high-quality feedback, defuse difficult situations and gain commitment – whilst maintaining healthy working relationships and building credibility and trust. Make a commitment to significantly enhance your confidence, happiness and poise with this course.

This course – priced at just £310 + VAT – is delivered at our luxurious premises at Booth Hall, Knutsford in Cheshire and at our training venues in London an Belfast.

Booths Hall is an 18th Century manor house set in 220 acres in the heart of the Cheshire countryside.