NVQ Level 2 Contact Centre
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Thank you for choosing I Matter Training LTD for your future.
This course is ideal for people working as Call Centre Operative, Collections Advisor, Debt Advisor or candidates in experienced or senior roles in telephony and similar roles.
The course takes 18 weeks to complete and you should ideally have a part or full time job in within a contact centre.
This is a blended course with induction, tutorials and online learning. The course comes with a Qualified Lecturer and NVQ Assessor and you will be allocated an Internal Verifier.
On completion of the course, this will then go in front of an External Examiner who will confirm successful completion.
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Further Details
To achieve the whole qualification at Level 2, you must prove ‘competence’ and achieve a certain number of points which combine mandatory and optional units. Please note the points are labelled in brackets. Your choices must reflect the total number of credits listed for different levels
NVQ level 2 in Contact Centres
Mandatory Unit:
Unit 253 Develop personal & organisational effectiveness (15)
Optional Units:
Unit 206 internet and Intranets (15)
Unit 207 Email (15)
Unit 208 Word Processing Software (20)
Unit 209 Spreadsheet Software (20)
Unit 210 Database Software (20)
Unit 217 Use IT Systems (15)
Unit 229 Remote Support for Products or Services (20)
Unit 250 Contact Centre Systems and Technology (20)
Unit 251 Customer Service (20)
Unit 254 Direct Selling and Customer Acquisition in Contact
Centres (20)
Unit 255 General Uses of IT (15)
Unit 257 Interpersonal and Written Communication (15)
Unit 270 Use IT Software (15)
Unit 271 Use IT to Exchange Information (15)
Unit 273 Sector Specific unit (20)
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
