Telephone Selling Skills

This course takes a simple and practical approach to telephone selling. Delegates will learn about the importance of planning the call. They will learn how to Create Enthusiasm using Words and Tone and what it takes to ascertain and confirm agreement. They will learn about the art of being a good listener and the importance of updating and maintaining records after every conversation. In addition to learning the principles of what to do before making a call, they will also learn how to receive a call and react in an efficient, professional manner, knowing what to do, when and where within each call. The course will also outline the distance selling regulations and dangers of mis selling through being unprepared so that sales executives are fully aware of implications involved and can take every necessary step to ensure transparency and accuracy.