Further Details
People will pay for outstanding service. But what is outstanding service and how do you deliver it? Discover how, and you could grow you business by the most powerful method in the history of marketing.
During this one day course you will cover the following subject areas:
Why customer service is so important
Industry standards
Dispelling the myths
Complaints
Good and bad service
The real difference
Lifetime value
Measuring service
Your role
Changing expectations
What goes wrong, why, and what to do
Feedback
Empowerment
The phone
Supply chain
Fulfilling the promise
Delivering outstanding customer service
Guide price
£300.00 |
