Housing Services Improvement Training
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| CQI Certificate in Quality |
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| CQI Diploma in Quality |
Vanguard Scotland have helped Local Authority Housing organisations and Housing Associations throughout the UK improve their repairs, allocations, voids and arrears processes, achieving performance never thought possible whilst still cutting costs.
On this 2-day workshop delegates will be presented with relevant case studies showing solutions applied in both planned and programmed works.
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Further Details
What to expect from our Housing Services workshop:
• Why does housing need to change?
• Identifying the root cause of a problem
• The housing lifecycle
• Running housing from a different perspective: results that can be achieved
• How to run repairs better
• How to improve allocations and voids (project environment)
◦ Building a void network
◦ Managing the network
• Better contractor management
• Rent collections
• Starting points for change
◦ Demand, Capability & Flow
Lunch and refreshments will be provided.
Course dates: 8th and 9th June 2010
This Training Course is taught in classrooms in the following locations:
Glasgow
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