MS2261 - Maintaining & Troubeshooting MCDST Accreditation
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Introduction
This three-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.
This is the first course in the Microsoft Certified Desktop Support Technician curriculum.
Audience
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
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Further Details
Course Outline
Module 1: Introduction to Supporting Users
Module 2: Resolving Installation Issues
Module 3: Resolving Desktop Management Issues
Module 4: Resolving File and Folder Issues
Module 5: Resolving Hardware Issues
Module 6: Resolving Print Issues
Module 7: Resolving Network Connectivity Issues
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
