Root Cause Analysis
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Root cause analysis (RCA) is problem solving aimed at identifying the root cause of problems or events. Problems are best solved by attempting to correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is hoped that the likelihood of problem recurrence will be minimized. Root Cause Analysis is frequently viewed as a tool of continuous improvement.
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Further Details
This half day course will provide an introduction to Root Cause Analysis, and a basic understanding of problem solving and decision-making processes and the applicable tools that support these processes, whether in a quality or safety situation.
Coverage
• Objectives
• Root Cause Definitions
• Preventive Actions
• Corrective Actions
• Problem Solving Process
• Pareto Principle
• Examples using the Ishikawa Diagram (Fishbone), Brainstorming, and the 5 Whys techniques
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