Key Performance Measures

This workshop provides delegates with a real understanding of the essential tools and techniques for developing organisational performance measurement and delivering process improvement through the real and practical application of process frameworks combined with live simulations of the effects of uncontrolled variables.




Organisational performance measurement can seem like a mix of more and less important statistics derived remotely from the process and bearing little relevance to process performance. This event gives you the tools and techniques needed to make sense of this fascinating subject.




Back-On-Track use the methodologies presented here to help FTSE 100 companies and SMEs alike to improve their quality delivery and cost performance. Using them, one client added $1m per year to their bottom line, another increased throughput from £20m to £80m in 18 months.




This entirely practical event uses a “catapult” device to emulate a process and  Explore measurement  Analyse the process  Improve the process  Learn to target the process.




Outline of the Workshop


 Developing process thinking


 Understanding performance measurement


 Understanding distribution


 Analysing the process


 Identifying what should be measured


 Improving the process


 Using measurement to drive required actions


 Setting and achieving performance targets


 Relating KPM to Benchmarking




Benefits of attending – you will learn:


 How and where to begin the process of establishing performance measurement


 The tools and techniques of key performance measurement


 How to drive real and sustained improvement in your processes using performance measurement




Who should attend?


Operational Managers, First Line Managers, Change Agents and Managers, as well as anyone charged with ensuring their organisation receives and delivers best value or responsible for delivering continuous improvement.




When: 3rd April. Repeated: 15th September.




Workshop leaders: Bob Burton and David Clegg, Back-On-Track Ltd.