Key Performance Indicators

This workshop examines Key Performance Indicators (KPIs), distinguishing them from other forms of organisational measurement, and provides a framework for identifying the critical few that make the difference. (Many organisations have a massive measurement base. More are added, with no process for removing redundant ones. This workshop will help to address this problem.)




KPIs are an essential tool in understanding how the customer evaluates organisational performance. KPIs are not generic measurements but unique to each organisation. They are different from Process Control measures and from the Balanced Scorecard. Correctly used, they help create a proactive organisation that will march successfully forward, rather than looking backwards at poor performance.




This workshop explores those measurements needed to run a business on a “week by week” or “month by month” basis. It represents measurement of the process outputs and must not be confused with Key Performance Measures, which is about controlling the process inputs. It must also be differentiated from Balanced Business Scorecards, which covers measurement of the business outcomes. (See separate information sheets for both these events.)




Outline of the Workshop


 What is a KPI and what differentiates it from other measures?


 Why strategic, tactical and operational measures are different


 How to measure progress towards the vision


 The power of a strong set of tactical measures


 Avoiding proliferation and measures that don’t help


 Linking KPIs into the overall management system




Benefits of attending – you will leave the workshop:


 With a broad understanding of KPIs and their application


 Having begun the process of generating your own KPIs specifically for your business


 Able to identify unwanted and unused measures that already exist in your organisation




Who should attend?


 Tactical (middle) managers


 Change Agents/Managers


 Those charged with ensuring their organisation receives and delivers best value


 Those with responsibility for delivering to customer requirements


 Managers of departments or functions




When: 2nd May. Repeated: 11th November.




Workshop leaders: Bob Burton and David Clegg, Back-On-Track Ltd.