Mediation and Managing Conflict in the Workplace: Focus on Bullying and Harassment
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This mediation training will give delegates essential guidance on dealing with workplace bullying and harassment and managing conflict.
Mediation has been shown to be a cost-effective way of managing many employment problems. Disputes can be resolved earlier and more informally, allowing managers to stay focused on the business, reducing the risk of losing valuable employees and easing stress at work.
The new ACAS Code of Practice which came into force in April 2009 recommends that organisations consider dealing with conflict involving bullying and harassment under a ‘separate procedure’ to their normal grievance procedure. In this one-day course on managing conflict, we invite you to consider what the Code’s recommendation means for your organisation, what such a procedure might look like and how mediation fits with it. The course is an ideal introduction to mediation and its role in maintaining dignity at work.
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Further Details
Who should attend
This mediation training will be of particular benefit to HR professionals with responsibility for shaping the company’s response to employment problems and to those dealing with dignity at work procedures.
Benefits of attending
Delegates will learn how to:
develop an appropriate procedure for dealing with bullying and harassment
advise on the role of mediation and identify where it might be effectively used
consider and respond to the possible barriers to introducing a workplace mediation scheme
amend polices and procedures to incorporate mediation
Key topics
The principles of mediation and the processes involved
How mediation can support your line managers
The difference between a grievance procedure and mediation
Building blocks for an effective means of tackling bullying and harassment issues
This Training Course is available at the following locations:
Leeds
Newcastle
Warrington
Sheffield
Birmingham
Bristol
London SE
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
