ILM Level 3 Award in First Line Management

Who should attend
Practising or aspiring first line managers or those who have experience but no formal training will benefit from this management training programme.

Benefits of attending
At the end of this management training course, delegates will:
understand the skills needed to operate effectively as a first line manager
be aware of the behaviours and attitudes necessary at this level
feel more confident to be able to undertake their role
be able to apply their learning back in the workplace
Course structure
This nationally recognised award is designed primarily as development for first line management. It is delivered by experienced tutors who have themselves held management positions. Training is practical, participative and linked back to the workplace. Tutors explore the knowledge, skills and attitudes which are required for effective first line management and delegates undertake assessments to ensure that learning is transferred back into the workplace.

Key topics
Introduction to leadership
Differences between leadership and management
Different leadership models
Leadership behaviours and the sources of power
Identification, development and appropriate choice of personal leadership styles and behaviours
The role of trust and respect
Supervised simulation to develop the ability to apply knowledge and skills
Achieving objectives through time management
How to set SMART objectives
Setting priorities to achieve objectives
Urgency versus importance when prioritising
Negotiating techniques
Constraining or limiting factors
Planning and monitoring techniques
Methods to measure achievement of objectives
Organising and delegating
The importance of planning the team’s work to achieve objectives
Techniques for selecting the most appropriate individual to undertake an activity
Effective and efficient use of people’s knowledge and skills
Outline of the principles of human resource planning
Definitions of authority and power, responsibility and accountability
Concepts of delegation and empowerment
The process of delegation, including barriers and support mechanisms
Techniques to monitor outcomes of delegation
Feedback, recognition and reward techniques
Solving problems and making decisions
Simple ways to recognise, investigate and analyse problems
Brainstorming and creative thinking techniques
The difference between data and information
How to prepare and use different types of data
How to evaluate options
The importance of adequate and relevant information for effective decision making
Simple decision-making techniques
Effective presentation of a case
Monitoring and review techniques to evaluate outcomes


Assessment
Assessment of delegates on this management training course is through short, reflective reviews and two work-based assignments. Tutorial support for these assignments is given during the programme, although the work is to be undertaken in the delegates’ own time. Managers will also be expected to develop action logs to implement in the workplace and thus ensure that they transfer their learning