ILM Level 2 Award in Business Improvement

Who should attend
This course is recommended for any team leader or member who would benefit from improving their business performance.
Benefits of attending
Each candidate will select and address a real project from their own operation as the basis of the course and their assessment.

By the end of the course, successful delegates will:
be able to contribute to improving business performance in their own work area
had had the opportunity to develop new skills in order to improve their employer’s business
have won a qualification accredited by the nationally respected Institute of Leadership and Management

Key topics
Business improvement techniques
Tools: cause/flow/Pareto charts
Techniques: lean manufacturing, Kaizen system, 8Ds
5S, SMED, 6Sigma, OEE
Involving teams in creative thinking
Cost–benefit analysis
Fixed and variable costs
Using information for action
How to identify the information you need
How to solve problems and make decisions
Understanding health and safety
Potentially harmful work practices
Risk assessment in the workplace
Achieving objectives in the workplace
Setting SMART objectives
Prioritising and planning to achieve
Satisfying customer requirements
Service standards and performance indicators
Meeting customer needs and expectations
Understanding effective team working
Four stages of team formation
Belbin team roles and how they can benefit team work
Methods of communicating
Stages in the communication process
How to overcome communication barriers