CMI Introductory Diploma in Management (Level 4 National Qualification Framework)

Who should attend
New, practising or aspiring middle managers or those who have experience but no formal training will benefit from this management diploma.

Benefits of attending
By the end of the workshop, delegates will be able to:
prepare and carry out a personal development plan
analyse information, make a recommendation and present it effectively
identify and plan to meet at least one stakeholder requirement, including specifying the required financial/physical resources
specify the personnel required to meet a specified objective
promote one of the following – quality, health and safety or continuous improvement, taking account of any relevant major legal requirements
assist others to develop
address poor performance
structure a management report
feel more confident in carrying our their management role
Course structure
The management diploma is delivered by tutors who have been successful senior managers themselves, which means they are able to combine the rigours of management theory with real life practice.

Key topics
Developing your management style
What management involves at this level
The skills and knowledge required by an effective manager
The importance of seeking feedback
Delegation
Developing trust and support of others
The need for clear objectives and how to set them
Managing information and communicating
Why good information management is important
Key information and how to obtain it
How to use information for decision making
The main methods of communicating in management
Legal and organisational requirements relating to handling information
Focusing on customers and marketing
Your role in relation to organisational goals and clients, customers and stakeholders
The core principles of marketing
Planning and managing resources
How to plan to meet requirements and monitor progress
The importance of effective resource management
The range and use of physical and financial resources
Recruiting and selecting staff
The recruitment and selection process, including interview techniques
The importance of fairness, objectivity and equality
Maintaining and improving health, safety and quality
The importance of health and safety and key principles for promoting a productive and safe working environment
The meaning and importance of quality and core concepts
The importance of continuous improvement, the need for change and how others respond to change
Working with others
Why and how people learn
The importance of developing people in improving organisational effectiveness
The importance of agreeing objectives and allocating work effectively
Why performance should be continually monitored and assessed
What poor performance is and possible approaches/solutions

Assessment
Delegates will be assessed via completion of a CMI set assignment based around the modules delivered (4,000–5,000 words in total) and continuous development via the use of learning logs. These will be undertaken in the delegates’ own time.