ITILŪ V3 Service Lifecycle - Managing Across the Lifecycle (MALC)

Objectives
This course will be your final step in achieving the ITIL Expert qualification.

Who should attend?
Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL v3 units OR a combination of v2 Practitioner and v3 units, including an ITILŪ Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.

Professional Qualifications
The course completes the of the ITILŪ Capability and Lifecycle qualification programmes, and leads to the ITILŪ Expert qualification.

The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.

This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.

Topics covered :
Introduction to IT Service Management Business & Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Risk Management
Managerial Functions
Understanding Organizational Challenges
Lifecycle Project Assessment
Understanding Complementary Industry Guidance