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Conflict Management

Training Courses

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Training course summary

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All employees who need to manage conflict more constructively Delegates will learn the fundamental skills and behaviours for successfully managing and dealing with a range of conflict situations

Regions:
  • Wales
Delivery:
  • Public
Category:
Difficulty:
  • Introductory

Further Details

Defining conflict and its cause
Conflict as a process
Aggressive and difficult behaviour
Identifying causes of anger and how to diffuse it
7 stages of conflict situations
Responses to the stages of conflict escalation
Provocation triggers
Diffusing difficult situations
Assertiveness when dealing with conflict
Review

Guide price

£100

 

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