Effective Process Management

How often do we hear the term “flavour of the month” used to describe a new improvement initiative? Why another one? Organisations buy off-the-shelf solutions, the “silver bullet” approach, only to find that everything soon returns to the way it was before. The reason has less to do with the chosen solution and more to do with failing to do the groundwork before moving to a more advanced solution.




Many companies put great effort and resource into applying the most advanced improvement techniques. But, without first implementing basic workplace structure, organisation and control, it is unlikely that improvement will be sustained.




This event helps delegates to gain a broad understanding of process management and to develop low cost ways of generating process involvement across the business.




It has been developed from last year’s “Developing and Auditing Standards”. It has had some of the standards and auditing elements removed or shortened and elements of process and team working added.




Outline of the Workshop


 Using the process to foster good teamwork


 Examining standards frameworks


 Techniques for developing and setting standards


 Communicating and adhering to standards


 Exploring the relationship between standards and measurement


 Learning to audit as a way of life




Benefits of attending – at the workshop, delegates will:




 Explore the relationship between teamwork, process thinking, standards and measurement


 Get to grips with the concepts of standards, audits and process management


 Find new ways of thinking about the basic structure of the organisation and the way it works


 Develop the confidence to replace that hunted feeling with real leadership


 Learn how to deliver real increases in the capability of all business processes




Who should attend?


Operational Managers, First Line Managers, Change Agents and Managers, as well as anyone charged with ensuring their organisation receives and delivers best value or responsible for delivering continuous improvement .




When: 8th April. Repeated: 25th September




Workshop leaders: Bob Burton and David Clegg, Back-On-Track Ltd.