Further Details
In this “back to basics” workshop, Bridget Kelly shows you, step by step, how to define, map and analyse business processes. She introduces you to an approach that will help you engage people and keep them focused on activities which will lead to improvements in efficiency and create most value for your customers.
The workshop uses extensive practical exercises to show how process mapping works and to reinforce each of the techniques taught.
Outline of the Workshop
Understanding business processes
The contrast with managing work functionally
How to identify core processes and define their purpose
Measure how efficiently each process is responding to demand
Tools and techniques of process mapping
Making informed decisions about change
Benefits of attending – you will leave the event knowing:
How to map and analyse work processes from a customer perspective
How to identify and involve the relevant process owners
How to use the results to identify and eliminate waste and inefficiency
How to engage people in activity that 'makes sense' so that it is not just perceived as 'more work'
Who should attend?
The workshop is primarily designed for managers and supervisors responsible for work or process improvement in any kind of organisation – especially those who are newly-appointed to the task or who have never learnt process improvement techniques in detail.
Where and when: 20th February, Manchester
Repeated: 7th May, 17th July, 21st October
Workshop leader: Bridget Kelly, Vanguard Education Ltd
Guide price
£435 |
