Handling Difficult Customers
Sponsored links
Successful businesses are built on the quality of the products and services that they provide. They strive to achieve excellence, yet there will invariably be occasions when the customer is dissatisfied.
Research shows that that a negative situation handled well can lead to a more loyal customer.
This course is designed to help you deal with aggressive people and difficult situations with confidence.
Course Content:
• How to recognise passive, aggressive and
assertive behaviour
• The importance of communication
and listening skills and identifying what these are
• The importance of effective body language
• Why you need to avoid prejudice and stereotyping
• Tips and techniques on talk-down techniques
• Workplace security
| Delivery: |
|
| Category: |
Further Details
Who is it For?
Those whose role involves liaising with customers, which can be
internal or external to the organisation and where they are required
to deal with sensitive or difficult situations involving customers.
Course duration
One Day.
Certification
Delegates will be awarded a NorthgateArinso Employer Services certificate of attendance.
We can either deliver this course in-house on your own business premises or you can attend one of scheduled courses, please contact us for more details.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
