Assertiveness
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Course Description
It is not always easy to manage interactions with others in
a way that ensures both parties feel respected, trusted and
positive throughout.
This workshop will give you the opportunity to examine the ways in which your own behaviour and beliefs influence the way you deal with people. It will also equip you with practical techniques to help you become more assertive.
Course Content:
• Understanding what the difference is between
aggressive, passive and assertive behaviours
• Understanding the importance of rights
and responsibilities
• How to use body language effectively to reach
better outcomes
• How to make and refuse requests
• How to give and receive feedback in a
constructive manner
• Techniques for becoming more assertive and
resolving conflict
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Further Details
Who is it For?
Anybody who needs to influence others and manage relationships
at work more effectively or those dealing in a customer facing
service role.
Course duration
One Day.
Certification
Delegates will be awarded a NorthgateArinso Employer Services certificate of attendance.
We can either deliver this course in-house on your own business premises or you can attend one of scheduled courses, please contact us for more details.
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
