Sales Negotiation Skills

What topics are covered by the course?

• Negotiation - The Fundamental principles • The 4 phase model of negotiation • Negotiation styles • Using negotiation techniques assertively • Assertive behaviour in the professional environment • Evaluating your levels of impact and influence • Assertive language and techniques • Negotiating win-win outcomes • Best practice, case studies, and examples • Principles in practice - exercises and activities which will help you to refine and improve negotiation technique

Who should attend?

Managers, supervisors, team leaders, team members, sales and business development executives, in fact, everyone one directly involved in customer and colleague negotiations will benefit from attending this course.

What will I be able to do on completion?

Delegates attending the course will leave with a far greater understanding on the ways in which they can develop a more assertive, persuasive and influential negotiation style which will drive success and bring enormous professional benefits.

How will I be assessed?

feedback and open forum discussion