Conflict Management and Mediation!

Detailed description :
The course explores impartiality and judgement making and looks at how we can work in an impartial way. It focuses in great detail at how we form our own judgements and how they impact on the people we communicate with whether that be in a work or personal environment.



It also examines the skills needed to be a mediator and looks at the skills of the participants and how to expand on those they already have. Additional training is given in assertiveness, listening skills and dealing with conflict effectively. It explores participants own reactions to conflict and their own personal awareness in order to become an effective mediator. The course also covers the process of mediation from first visits right through to the face to face meeting with many opportunities for practicing the skills learnt. In addition to that it looks at the philosophies of mediation, it’s links to restorative justice and how it can work in a variety of environments, including a legislative procedure.

Ideal for :
Housing officers, Housing Advice workers, YOT workers, Police, HR workers People interested in setting up mediation services or becoming a mediator, anyone with an interest in conflict.

What you will gain :
The ability to mediate effectively and the confidence in yourself to carry this out. A greater personal awareness which will help and assist more effective communication with everyone you meet. The ability to ask more open questions and gain more information about the client group you are working with.

Venue :
The Workshop will be delivered in your premises. Public courses will be available across the Country in 2010. Watch this space!