Bullying and Harassment Advisors’ Workshop
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This one day training programme will raise awareness on the skills, qualities and techniques which enhance the advisory role. This interactive upbeat workshop will empower and equip advisors with the skills and techniques which will help to develop the role of advisor.
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Further Details
Course Content
• The advisor’s role, rights and responsibilities
• Consider the range of skills needed by advisors in carrying out their workplace support role to those claiming bullying, harassment, discrimination or victimization
• Advising vs. supporting
• Effective Body language
• Active listening and effective language
• The venue and room layout
• Opening and closing the meeting
• Guiding and planning the meeting
• Objectivity, confidentiality, fairness and equality
• Keeping control, remaining impartial
• Observe and provide feedback on a "real life" scenario about a workplace issue in a way that will highlight good and bad practice
• The opportunity to practice skills
as "advisors" and "aggrieved persons" in a role play that will reinforce learning points about good and bad practice
• Explore stress management tips
• Top tips for best practice
• Signpost further sources of information and advice
Course Benefits:
You will obtain the necessary knowledge, tools and skills to support and advise individuals who are being affected by bullying and harassment in the workplace.
This Training Course is taught in classrooms in the following locations:
Manchester
Birmingham
London N
London NW
London W
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
