Writing Letters and Emails
Sponsored links
Letters and e-mails are essential business tools, and this course will help you to ensure that yours make the right impression and get the right results. It provides valuable guidance on modern practice, writing techniques, good business style, common errors and technical issues. This, together with relevant exercises and individual support, will enable you to develop the skills and confidence of a professional communicator.
Your course manual - the Desktop Guide to Writing Letters and E-mails - will become a valuable reference book when you return to the office. It describes all the topics in detail and includes quick-reference sections and useful checklists. You will also be entitled to one year of post-course support via e-mail, giving you access to further help and advice.
| Delivery: |
|
| Regions: |
|
| Category: |
Further Details
Overview
The changing roles of letters and e-mails
Letter or e-mail - which is appropriate?
What is your subject?
How formal do you want to be?
How urgent is your message?
When is telephoning better?
Writing letters
The conventions
Layout
Salutations
Closes
Postscripts
Creating a clear and logical structure
Essential principles
Useful models for structuring letters
Making a strong start
Writing opening sentences
Discussion of various approaches
Good business style
Matching your tone to the reader and the purpose
Choosing and using words with care
Side-stepping jargon and overworked phrases
Reviewing sentence length and structure
Ensuring consistency
Avoiding ambiguity
Coming to a good end
Techniques for strong endings
How to test your endings
Guidelines for specific types of letter
Promoting products and services
Being persuasive
Responding to complaints
Providing information
Asking for action
Exercises and feedback
Writing e-mails
Why e-mail is a special case
How e-mail differs from other documents
The potential pitfalls
Guidelines for effective e-mails
Using the subject line well
Thinking about structure
Taking care over tone
Getting your message across clearly and succinctly
Common questions answered
How should I begin an e-mail - Hi, Good morning, Dear John?
How much can I say?
Can I use headings?
When should I use an attachment?
How should I end an e-mail - Cheers, Yours, Kind regards?
Technical topics
Plain text or HTML format?
Design and layout
E-mail security
Exercises and feedback
This Training Course is taught in classrooms in the following locations:
Manchester
Bristol
Exeter
London WC
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
