assertiveness skills
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Assertiveness is about upholding ones own integrity and dignity whilst at the same time encouraging and recognising the behaviours in others. Assertiveness and the skills associated with it is becoming increasingly important in successful business communication .There are numerous benefits and it not only has an impact on communication it can also reduce stress and reduce conflict associated with miscommunication.
We can cover the following:
* Assertiveness and integrity
* When to be assertive
* Understanding behaviour types
* Setting agendas
* Rights and responsibilities
* Assertive body language
* Handling feedback
* Giving feedback
* Dealing with conflict and difficult situations
* Assertive vocal emphasis
* Assertive language and power words
* How to say no
* Improving self esteem and confidence
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