Improving Professional Skills

Objectives
By the end of the course delegates will be able to:

Identify effective key personal skills to maintain a professional approach;
Recognise the importance of effective communication skills;
Identify the impact pressure has and to understand the skills available;
Understand about effective self management;
Identify strategies to manage change proactively

Course Content
Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements and address any issues you may have.

Understanding your role
o Key responsibilities
o Key skills required
o Organisational expectations
Communication skills
o Influencing & persuasion
o Body language & Appearance
Personal Impact
o Assertiveness
o Equality and fair treatment
Self-Management
o Time stealers and time management
o Maintaining consistency & reliability
o Self confidence
o Taking responsibility for own actions
Managing pressure
o Identifying key pressure points
o Managing stress
o Anger management & emotional control
Managing change
o Understanding the reasons for change
o The personal impact
o Strategies to manage change positively

Outcomes
Each delegate will receive individual feedback and will be asked to complete a personal action plan to identify key changes to implement and skills to practice.