Effective Working Relationships

Objectives
By the end of this course, delegates will be able to;

Identify their role within the organisation;
Understand who your key stakeholders are;
Understand the impact of poor working relationships;
Highlight effective skills

Course Content
This course is highly participative: combining theory based learning with supportive practical exercises. Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements and address any issues you may have.

Roles of a Manager
o The helicopter approach
o Key goals and objectives
o Identifying your stakeholders and your relationship with them
The importance of building good working relationships
o What happens when they go wrong
o Effective performance through key relationships
Key skills for building good relationships
o Communication skills
o Assertiveness
o Understanding the bigger picture
o How to effectively manage upwards, downwards and sideways
o Dealing with personality clashes

Outcomes
Each delegate will receive detailed developmental feedback on their performance from both colleagues and facilitator and will be asked to complete a personal action plan to identify key changes to implement and skills to practice.