Operational Management Development

Objectives
By the end of the course, participants will be able to:

Identify their role within the organisation;
Highlight effective skills to improve working relationships;
Understand the importance of effective people and performance management;
Identify the key skills required to enhance team effectiveness;
Understand the importance of effective communication;
Deal with difficult people and challenging situations with increased confidence;
Understand how assertive behaviour can be effective;
Demonstrate pressure/ stress management techniques;
Recognise the benefits from effective time and self management;
Develop a range of tools to aid in managing self and time use

Course Content
This course is highly participative: combining theory based learning with supportive practical exercises. The following topics / areas will be covered;

Effective Working Relationships
o Roles of a Manager
o The importance of building good working relationships
o Key skills for building good relationships
Assertiveness
o What Is Assertive Behaviour?
o Barriers to Assertiveness
Challenging poor performance
o Key principles of performance management
o Understanding the essential of communications skills
o How to manage underperformance
Dealing with difficult people
o Behaviour
o Principles of Communication
o Conflict
Managing Pressure
o Causes of stress & pressure
o Pressure Management tactics
o Setting Priorities
o Planning
o Delegation

Outcomes
Each delegate will receive detailed developmental feedback on their performance from both colleagues and facilitator and will be asked to complete and review a personal action plan after each module to identify key changes to implement and skills to practice.