Management Development

Objectives
By the end of this module, delegates will be able to;

Identify their role within the organisation;
Understand the impact of poor working relationships;
Understand different behavioural types;
Deal with difficult people and situations with increased confidence;
Use a variety of assertive techniques;
Understand the causes of pressure;
Look at their own behaviour in relation to pressure/ stress management;
Recognise the benefits from effective time and self management;
Prioritise and plan work load;
Identify and demonstrate a range of effective managerial skills and strategies

Course Content
This program consists of four modules. Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements and address any issues you may have.)

Effective working relationships
o Roles of a Manager
o The importance of building good working relationships
o Key skills for building good relationships
Assertiveness
o What Is Assertive Behaviour?
o Barriers to Assertiveness
o Improving own behaviours
Dealing with difficult people
o Behaviour
o Principles of Communication
o Assertive Communication
o Conflict
o Handling Difficult People
Managing pressure
o Causes of stress & pressure
o Pressure Management tactics
o Setting Priorities
o Planning
o Delegation

Outcomes
Each delegate will receive detailed developmental feedback on their performance from both colleagues and facilitator and will be asked to complete and review a personal action plan after each module to identify key changes to implement and skills to practice.