Managing People

Objectives
By the end of this course, delegates will be able to;

Understand their own personal strengths and those of others;
Demonstrate a range of interpersonal communications;
Manage a people effectively to achieve desired results;
Achieve greater harmony in teams;
Demonstrate improved one to one interactions

Course Content
Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements and address any issues you may have.)

What is management?
o Roles and responsibilities
o Producing results
Understanding your style and preferences
o Identifying your strengths & limitations
o Influencing and interacting with people
o Your criteria for judging others
o Balancing the Task, the Team and the Individual
Understanding the styles and preferences of others
o What motivates people?
o Minimising de-motivators
o Empowering others to take action
o Communicating for maximum effect
Managing Performance
o Practical strategies and actions for dealing with non performers
o Setting meaningful and effective targets
o Effective performance reviews
Managing Change
o Understanding the transition process
o Planning for change
o Gaining commitment and accepting change
o The effect of different leadership styles on the change process
Delegation
o The benefits and drawbacks of delegating
o Best practices in delegation
Effective Team Building
o Examining team types and behaviours
o How to build a successful team
o Techniques for handling difficult or challenging situations
o Developing individuals and assessing individual needs

Outcomes
Each delegate will receive individual feedback and will be asked to complete a personal action plan to identify key changes to implement and skills to practice.