Supervisor Skills
This one day workshop focuses on understanding the role of a supervisor / team leader and the importance of developing the skills required to be successful in this role.
Target Group
This workshop is aimed at supervisors and team leaders within any organisation or industry who are either new to the role, or wish to enhance their current skills
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Further Details
Objectives
At the end of the workshop, delegates will be able to:
Analyse their role, responsibilities and skills as a Team Leader / Supervisor;
Identify a range of leadership styles and tailor their style to the individual;
Improve team performance through motivation, feedback and managing performance;
Communicate assertively and receive respect from others;
Adopt a confident, professional and appropriate style when faced with difficult people or situations.
Course Content
Below is an overview of the topics that are covered. Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements and address any issues you may have.
Leadership Styles – looking at how different styles of managing influences the performance of your people
Leadership Inventory – the foundation skills in managing people
Developing Teamwork – the principles of high performing teams
Motivation and Performance Management
Communication Skills – different communication and behaviour styles
Assertiveness Skills -
Awareness of why others behave the way they do
Be aware of their own responses and know how to keep in control
Giving Feedback - the rules, techniques and practice
Steps to Successful Delegation
Deliver constructive feedback without upsetting the other person
Strategies for diffusing and handling difficult people and situations
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
