Communication Skills at Work

Understand and be understood. Communication is vital with colleagues, customers or managers. Inappropriate communication can
cause relationships to have difficulties, hinder progress and prevent organisations from achieving results. If you are looking to achieve
optimum results from work situations that involve people, then improving your communication skills is for you.
Course Content
• Exploring the communication model and how it works in your workplace
• Communicate more effectively face to face and in writing
• Methods of communication
• Understanding channels of communication and their preferred style
• Developing active listening skills and building rapport
• Understand the effect of effective questioning skills
• Understand your own communication style
• Improve your ability to write effective e-mails, letter and reports