Assertiveness Skills

This lively and practical course is designed to help you become more successful in achieving results through assertive behaviour.
Assertiveness training gives you the necessary skills to appear more decisive and confident. The course is aimed at those currently
either too aggressive or too submissive in their workplace, and need to be able to act in a more assertive manner. It is also excellent
for those individuals who are looking for ways of effectively dealing with people who are being aggressive or submissive towards them.
Course Content
• Defining behaviours – assertive, aggressive and submissive
• Characteristics of behaviours – verbal and non-verbal
• Identifying your behaviour
• The six elements of assertiveness
• The advantages of being assertive – achieving results
• The disadvantages of being non assertive
• Barriers to assertiveness – recognising and dealing with
• Assertive techniques
• Practical techniques to develop assertiveness
• Action plan what you have learnt and plan for changes