Telephone Techniques
Sponsored links
This course is designed to raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. An excellent addition to any sales and telesales training program.
| Delivery: |
|
| Category: |
Further Details
~ Nature of communication
~ Choosing the most appropriate communication method
~ Own personal communication style in business dealings with others
~ Importance of first impressions from the caller’s standpoint
~ Giving callers the wrong impression
~ Challenges of communicating by phone
~ Developing rapport with callers
~ Factors of good and bad communication on the telephone
~ The 6 W’s of message taking
~ Active listening skills on the phone
~ 4 P's of voice to add impact
~ Tactics and tips to cope with anger and complaints
~ 3 steps to assertive behaviour
~ 6 steps to an incoming call
~ 6 steps to incoming call handling
This Training Course is offered "in house" at the following locations:
Bolton
Chester
Crewe
Liverpool
Manchester
Oldham
Preston
Stockport
Warrington
Wigan
Cambridge
Derby
Leicester
Nottingham
Birmingham
Coventry
Stoke on Trent
Telford
Dudley
Hereford
Northampton
Worcester
Walsall
Wolverhampton
Cardiff
Llandrindod
Llandudno
Newport
Swansea
Shrewsbury
Bath
Bristol
Gloucester
Swindon
Salisbury
Milton Keynes
Oxford
Reading
Redhill
Slough
Croydon
London E
London EC
Enfield
Harlow
Ilford
Kingston upon Thames
London N
London NW
London SE
Sutton
London SW
Twickenham
Southall
London W
London WC
Watford
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
