Supervisory development (2 days)

At the end of the 2-day workshop, delegates will be able to:
~ Describe action centred leadership, and define the activities involved of an effective Supervisor
~ Know the pitfalls of being too task, team or individually focused
~ Understand their responsibilities to their boss, their staff and to themselves
~ Understand the benefits of improved communication skills ~ Know what communication is and the benefits of communicating effectively
~ Appreciate own personal behavioural style in business dealings with others
~ Know the differences between assertive, aggressive and passive behaviours
~ Understand and practice the 3 steps to assertive behaviour to encourage staff to ‘give of their best’, and to help manage upwards
~ Say ‘no’ assertively without fear of guilt
~ Understand the influencing techniques of broken record and self disclosure
~ Appreciate the importance of effective feedback
~ Name the two different types of feedback
~ Understand the dos and don’ts of effective feedback
~ Apply the E.E.C. model for giving feedback on staff and peer performance ~ Demonstrate enhanced listening skills
~ Understand the S.M.A.R.T. model for setting tasks/performance objectives for staff
~ Set S.M.A.R.T. based objectives for themselves and their staff
~ Understand the range of performance standards that can be applied in the workplace, and how to communicate these standards to staff
~ Understand a structured approach towards planning their time
~ Recall the 2 criteria to apply when prioritising work
~ Apply a structured process to deciding and prioritising key activities
~ Understand the ‘time robbers’ in their work and appreciate how to deal with them
~ Understand the benefits, and the barriers, of effective delegation
~ Know a process in order to effectively delegate tasks to staff
~ Apply a structured process in delegating tasks to staff
~ Deal confidently with a range of difficult situations/people at work

NOTE: This course can be tailored to one day.