Assertiveness at Work (1 day)
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The aim of the Assertiveness at Work training course is for participants to appreciate the role of assertiveness in building relationships at work with a range of internal and external customers. It covers a range of tips, tactics and processes to help the individual adjust their style to promote more ‘win-win’ outcomes.
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Further Details
At the end of the workshop, delegates will be able to: -
~ Understand what communication actually is and the benefits of improved communication skills
~ Know why communication is misinterpreted and adjust own communication accordingly
~ Be able to match communication methods to the content of the communication
~ Appreciate own personal communication style in business dealings with others and identify strengths and development areas
~ Know the differences between assertive, aggressive and passive behaviours
~ Understand and practice the 3 steps to assertive behaviour to encourage others to ‘give of their best’ and to produce workable compromises
~ Understand how to develop and maintain rapport through body language and positive words/ phrases
~ Demonstrate active listening skills
~ Understand, and be able to apply, a range of additional assertive techniques including broken record and self disclosure
~ Deal confidently with a range of situations at work requiring a degree of assertiveness and influence to promote a ‘win-win’ situation.
This Training Course is offered "in house" at the following locations:
Chester
Crewe
Liverpool
Manchester
Oldham
Preston
Stockport
Warrington
Wigan
Cambridge
Derby
Ipswich
Leicester
Nottingham
Peterborough
Sheffield
Birmingham
Coventry
Stoke on Trent
Telford
Dudley
Hereford
Northampton
Worcester
Walsall
Wolverhampton
Cardiff
Llandrindod
Llandudno
Newport
Swansea
Shrewsbury
Bath
Bournemouth
Bristol
Exeter
Gloucester
Swindon
Salisbury
Taunton
Torquay
Truro
St. Albans
Brighton
Chelmsford
Guildford
Luton
Milton Keynes
Oxford
Reading
Redhill
Stevenage
Slough
London E
London EC
Enfield
Harlow
Ilford
Kingston upon Thames
London N
London NW
Romford
London SE
Sutton
London SW
Twickenham
Southall
London W
London WC
Watford
Information provided is for information purposes only and no guarantees are made with regards to accuracy. It is advised that all details are checked prior to making a booking. Contents © 1999 - 2012. All rights reserved.
